Terms & Conditions

Notice: Read the terms and conditions before preceding on the webpage. Without giving any intimation we hold he rights to change the terms and conditions with our exclusive discreetness. We would definitely display it on the webpage as soon as any major changes are updated.

Pricing:

  1. All the given quotations are on the basis of acceptable average sizes of the room and condition.
  2. We reserve the right to alter or make any changes to prices if the standard sizes or conditions do not match. If anything is beyond the mentioned measures then you are charged according to the extra count. Bedroom sizes larger than 12 sq.ms, living room sizes larger than 15 sq.ms and hallway passage larger than 4 sq.ms.
  3. If the area persists to be larger than what is mentioned we hold all the rights to inform the new pricing on the job location.
  4. Carpet steam cleaning prices are for standard washdown only and does not cover any major stains removal. extra charges will be applied for any stain removal treatment.

Access:

  1. It is the customer’s duty to be available on the scheduled date or at the time of delivery of the service. The customer holds full responsibility to give the extra keys of the house in case of the absence on the delivery date of the services. To get the best results and a smooth process customer shall take initiative and do the things accordingly.
  2. The access to power supply and water supply has to be provided by the customer whenever required due to cleaning services execution at their site.

Payment:

Payment should be affirmed before the execution of the cleaning services. Payment method confirmation should be given from customer’s end beforehand whether it is bank transfer or through card or any other mode of payment. This should be validated during the booking time. For booking the slot your payment confirmation is compulsory. During the bank transfer payment mode please make sure you do it 24 hours prior once you book the service. Follow the booking guidelines during online payment. The booking shall be cancelled in case of no payment received before the execution of services. You will be charged for online transactions. A 2% fee is charged for all the online methods/ card payments. In case of insecure and malicious payment methods, we hold all the rights to cancel the booking. You may be billed for the full booking once you book online or at the time of service execution.

Cancellations:

  • To change or reschedule the booking you may connect with us on our email ID or give us a call. Our customer service executive will guide you further. Go to the contact us page for the customer care number. While you mention the cancellation of booking please mention your reference number, Booking number and email ID. Giving us correct data shall help in smooth functioning.
  • There are no cancellation charges if the booking is cancelled within 48 hours. In case of pre-paid or partial payment, the refund will be revised and paid to the customer as per the policies.
  • For regular house cleaning if the booking is cancelled before 48 hours of the service execution then the applied administration, organisation, losses and compensation charges shall be a part of fees to be paid. These charges are due to uncertainty and yet the time consumed and reservation blocking led to the failure of another booking which cost the company hence the charges are to be paid. Charges shall be less than $30.
  • For services like end of lease cleaning or carpet steam cleaning if it is cancelled after 48 hours prior to the service execution a charge for administration, losses. Organisation costs, compensations will be charged. A charge of lower than $50 or a figure equivalent to that shall be charged as fees.
  • Any booking made under coupon discounts is non-cancellable so make sure to book when you are available. Anything cleaning has been benefited due to coupons and discounts is cancelled last minute or any time after the booking is chargeable. You will be charged 100% of the service charges.
  • Fees are to be paid immediately via online or card payment method as soon as the booking is confirmed.

If there’s a NO SHOW/DELAY/INABILITY to PROVIDE the SERVICE:

  1. If there’s a flake-out or inability to get the assistance then there will be 2 hours charge to be paid for the booked, comprehensive of GST which will recuperate our organization and association costs, some pay and misfortunes for our administrations were saved and neglected to convey. Dropping on the spot will likewise prompt similar charges and remuneration.
  2. We offer up to 10% discount on payment if there should be an occurrence of disappointment because of conditions that are outside our ability to control or our cleaners don’t reach inside 2 hours of the planned time with no earlier hint.

EARLY CHANGES:

Feel easy to connect to us by email for any questions or inquiries. For any reservation to be altered, changed totally or rescheduled or dropped with no wiping out charges is to be somewhere around 48 hours before the planned booking. In case it isn’t before hours of the planned booking date and time then it will be accused of a sequential charge according to the new reserving time and date.

CLAIMS:

  • Our 100% Bond back guarantees are only applied on End of lease cleaning. You must contact us within 7 days to claim it. We will come and fix any issues pointed by real estate agents abide by these terms and conditions and also within our inclusions and exclusions. If the property has been used after we finish, the bond back guarantee will decay.
  • for a 100% bond back guarantee, the real estate agent must provide a report with pics to be attended to. only mentioned areas will be redone.
  • There won’t be any refund once the services are conveyed and the team has finished the work, except if it is expressed by us.
  • All services are considered to be given in agreement with the standard expected by the consumer except if the client indicates in any case within 24 hours after the execution of the assistance. All concerns will be followed and arrangements will be made dependent on consumer loyalty or standards we consider sensible.
  • Before permitting an outsider or third party to involve, the client ought to contact us first to re-clean or investigate the property and work that is unsatisfied.
  • We will repay by paying the current worth or fix the thing if the harm is from our end and has been informed to us inside 24 hours.
  • Put all your valuable/sumptuous or expensive things to the side during the cleaning to stay away from harm or scratch (Either financial or nostalgic thing). Our suggestion is to take care of it slipping on the side of caution to keep away from the additional wreck.
  • We will not be obligated for any harm in the event that anything or any furniture is put on a floor covering that isn’t 100 % dry.
  • We are not answerable for any current harm to the client’s property that can’t be cleaned or fixed by our professionals utilizing standard strategies of cleaning.
  • our cleaners or supervisors must take photographic (pictures or video recording) verification of the harmed regions/things. You are abiding by this term by hiring us and Please cooperate with this task for giving us more opportunities and satisfying reviews.
  • Our group will give a valiant effort to clean the kitchen and bathrooms however please note that on the off chance that they have not been routinely cleaned or there is some current harm, we are not obligated for things that can’t be cleaned utilizing standard techniques.
  • In the instance of your fridge/ refrigerator cleaning, you are answerable for discharging and thawing it out ahead of time before our cleaners show up at the property. You may empty the appliance for a better result.
  • The evacuation of gathered waste is excluded and we do not provide that service.

Special offer / Exceptional offers:

  • Different offers or limits can’t be clubbed with special offers.
  • The least charges can’t be applied for special offers.
  • Any inquiries or questions in regards to reclaiming conditions, go ahead and connect with us on call or email.

In the event that you presently don’t wish to accept our special bulletins and instant messages then you can withdraw.

×